Today, more than ever before, telecommunications plays a vital role in the success of your business. How you implement and utilise your telecommunications will have a direct impact on the way your business is perceived by customers, prospects and the impression they form when calling you.
Customers have certain expectations when calling a business regardless of the nature of their call:
Calls should be answered or at the very least have the ability to leave a message any time of day.
If the wrong person answers their initial call, they will be transferred to the correct person and expect music while holding.
The ability to select which department or person their call will be connected to depending on their requirements. If there is no one available to answer their call they should be able to wait to speak to a department once a representative becomes available.
They do not expect to get a phone that just rings unanswered or to be told to call the right person back on a different number. Calls should no longer receive an engaged or busy tone.
Expectations on telecom's are high and calls should be managed in an efficient way. The challenge therefore is to provide a communications infrastructure which can achieve this without it breaking the bank account to do so.
In the past, businesses have addressed this challenge by implementing expensive and inflexible in house PBX systems connected to ISDN circuits. Today, the best way to achieve this is to utilise a hosted voice solution, such as VoiceHost.
With regards to cost, the VoiceHost solution costs a fraction of the in house PBX and requires no on going maintenance costs. So it’s good for the bottom line.
Features and functionality wise, there is nothing that a hosted voice solution can’t do that an in house PBX can.
Best of all, the VoiceHost solution is totally scalable, so whether you are a new business just starting out or a large established business looking to implement a new system, this one solution really does cover all or any of your requirements.
You can simply choose, add or remove numbers, extensions, external routing, time profiles, call queues, IVR menus, custom prompts, music on hold, remote workers, call groups, conference call rooms and much more instantly at the click of a button.
If you would like to find out more about how a VoiceHost solution could work for your business please either give us a call FREE on 0800 2 54 54 54 or send us an email to firstname.lastname@example.org to discuss your requirements.
To find out more or for a tailored quote, please give us a call on our free phone number 0800 2 54 54 54