If you are on the phone and something crops up that you need to do straight away, such as answer the door, look something up or ask a colleague a question then the call hold feature is just what you need.

When a caller is on hold they will hear music until you are ready to pick up the call.

To use the call hold feature all you need to do is press the 'Hold' button. Some devices may have an 'R' button that performs the same function.

If you have a multi-line device you can also press the illuminated line button to place the caller on hold. To return to the call all you need to do is press the same button again and you will be reconnected.

Voicemail	Caller ID	Call waiting	Multiple lines
Call hold	Conference calls	1471 Last caller info	Fax to email
Music-on-hold	0844 numbers	Call diversion	Call records

Geographic numbers	0845 numbers	Freephone numbers	USA telephone numbers
Virtual PBX	Call queues	IVR (press 1, press 2...)	Time profiles
SMS messaging	SMS voicemail alerts	Caller ID rewriting	Wi-fi calls
Online phone book	Customised prompts	Remote Access