Too many inbound calls? Not enough lines or operators? Not sure if you're missing some calls?

Call queuing will answer your calls, queue them and put them through to you as your phones become available. If the caller hangs up before they are connected, you can view their details in your call log.

Customers can be welcomed to the queue with a custom message of your choosing. While waiting the caller will hear announcements of average hold time, their position in the queue and hold music.

This service only costs £4 (inc. VAT) per month and can help you manage your callers expectations, as people who normally receive a busy tone are more inclined to call another company.

To activate this feature, login to your account and purchase a queue. Once setup you can direct any of your incoming numbers to the queue.

If required you can dynamically login and out of your queue using a code on your telephone keypad, this allows you to take calls when required. It is also a good way to stop a phone ringing when someone is out of the office, as the queue will only call people who are available to take calls!

Voicemail	Caller ID	Call waiting	Multiple lines
Call hold	Conference calls	1471 Last caller info	Fax to email
Music-on-hold	0843 numbers	Call diversion	Call records

Geographic numbers	0333 numbers	0845 numbers	Freephone numbers
USA telephone numbers	Virtual PBX	Call queues	IVR (press 1, press 2...)
Time profiles	SMS messaging	SMS voicemail alerts	Caller ID rewriting
Wi-fi calls	Customised prompts	Remote Access