Too many inbound calls? Not enough lines or operators? Not sure if you're missing some calls?
Call queuing will answer your calls, queue them and put them through to you as your phones become available. If the caller hangs up before they are connected, you can view their details in your call log.
Customers can be welcomed to the queue with a custom message of your choosing. While waiting the caller will hear announcements of average hold time, their position in the queue and hold music.
This service only costs £4 (inc. VAT) per month and can help you manage your callers expectations, as people who normally receive a busy tone are more inclined to call another company.
To activate this feature, login to your account and purchase a queue. Once setup you can direct any of your incoming numbers to the queue.
If required you can dynamically login and out of your queue using a code on your telephone keypad, this allows you to take calls when required. It is also a good way to stop a phone ringing when someone is out of the office, as the queue will only call people who are available to take calls!
|Voicemail||Caller ID||Call waiting||Multiple lines|
|Call hold||Conference calls||1471 Last caller info||Fax to email|
|Music-on-hold||0843 numbers||Call diversion||Call records|
|Geographic numbers||0333 numbers||0845 numbers||Freephone numbers|
|USA telephone numbers||Virtual PBX||Call queues||IVR (press 1, press 2...)|
|Time profiles||SMS messaging||SMS voicemail alerts||Caller ID rewriting|
|Wi-fi calls||Customised prompts||Remote Access|