IVR is an advanced way of handling calls quickly and efficiently. When a phone call is received the caller receives a professional message asking them which department they require.
For example 'Welcome, please select from one of the following options. For Sales press 1, For Accounts press 2...'.
The system is 100% customisable with the ability to customise every prompt. The menu system can be as simple or as complex as you require, with the ability to have multiple menus.
Each menu costs just £4.99 (inc VAT) and can save you and your employees time spent dealing with routing calls to the correct departments.
To use this feature, login to your account and select the IVR icon in the advanced section of your control panel.
You can purchase an IVR menu then customise it to suit your needs.
There are standard prompts for 'Sales', 'Accounts' and more.
|Voicemail||Caller ID||Call waiting||Multiple lines|
|Call hold||Conference calls||1471 Last caller info||Fax to email|
|Music-on-hold||0843 numbers||Call diversion||Call records|
|Geographic numbers||0333 numbers||0845 numbers||Freephone numbers|
|USA telephone numbers||Virtual PBX||Call queues||IVR (press 1, press 2...)|
|Time profiles||SMS messaging||SMS voicemail alerts||Caller ID rewriting|
|Wi-fi calls||Customised prompts||Remote Access|