IVR is an advanced way of handling calls quickly and efficiently. When a phone call is received the caller receives a professional message asking them which department they require.

For example 'Welcome, please select from one of the following options. For Sales press 1, For Accounts press 2...'.

The system is 100% customisable with the ability to customise every prompt. The menu system can be as simple or as complex as you require, with the ability to have multiple menus.

Each menu costs just £4.99 (inc VAT) and can save you and your employees time spent dealing with routing calls to the correct departments.

To use this feature, login to your account and select the IVR icon in the advanced section of your control panel.
You can purchase an IVR menu then customise it to suit your needs.

There are standard prompts for 'Sales', 'Accounts' and more.

Voicemail	Caller ID	Call waiting	Multiple lines
Call hold	Conference calls	1471 Last caller info	Fax to email
Music-on-hold	0843 numbers	Call diversion	Call records

Geographic numbers	0333 numbers	0845 numbers	Freephone numbers
USA telephone numbers	Virtual PBX	Call queues	IVR (press 1, press 2...)
Time profiles	SMS messaging	SMS voicemail alerts	Caller ID rewriting
Wi-fi calls	Customised prompts	Remote Access