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Snom 370 IP Phone
 
 
Features & Functionality
everything explained
VoiceHost VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number.
 

IVR is an advanced way of handling calls quickly and efficiently. When a phone call is received the caller receives a professional message asking them which department they require.

For example 'Welcome, please select from one of the following options. For Sales press 1, For Accounts press 2...'.

The system is 100% customisable with the ability to customise every prompt. The menu system can be as simple or as complex as you require, with the ability to have multiple menus.

Each menu costs just £4.99 (inc VAT) and can save you and your employees time spent dealing with routing calls to the correct departments.

How do I use the feature?

To use this feature, login to your account and select the IVR icon in the advanced section of your control panel.
You can purchase an IVR menu then customise it to suit your needs.

There are standard prompts for 'Sales', 'Accounts' and more.

Standard Features
TickVoicemail TickCaller ID TickCall waiting TickMultiple lines
TickCall hold TickConference calls Tick1471 Last caller info TickFax to email
TickMusic-on-hold Tick0843 numbers TickCall diversion TickCall records
       
Advanced Features
TickGeographic numbers Tick0333 numbers Tick0845 numbers TickFreephone numbers
TickUSA telephone numbers TickVirtual PBX TickCall queues TickIVR (press 1, press 2...)
TickTime profiles TickSMS messaging TickSMS voicemail alerts TickCaller ID rewriting
TickWi-fi calls TickCustomised prompts TickRemote Access  

 

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Plenty of VoIP phones/adapters to choose from, brands including Linksys, Snom and Siemens.
VoIP Guide
The VoiceHost VoIP Guide to help you understand all about VoIP.
VoIP stands for Voice Over Internet Protocol. Basically this means your voice is converted into information that can be carried over the internet.