IVR is an advanced way of handling calls quickly and efficiently. When a phone call is received the caller receives a professional message asking them which department they require.

For example 'Welcome, please select from one of the following options. For Sales press 1, For Accounts press 2...'.

The system is 100% customisable with the ability to customise every prompt. The menu system can be as simple or as complex as you require, with the ability to have multiple menus.

Each menu costs just £4.99 and can save you and your employees time spent dealing with routing calls to the correct departments.

To use this feature, login to your account and select 'Advanced' and then IVR. You can purchase an IVR menu then customise it to suite your needs.

There are standard prompts for 'Sales', 'Accounts' and more.