Our customer complaints procedure:
VoiceHost Ltd is committed to providing excellent service and endeavors to deal with any complaint fairly and within a reasonable period of time.
Please ensure you retain the reference number for your conversation.
01
Initial Response
Raise a complaint using the contact detail below. We aim to respond to you within 24 hours.
Our customer service staff will do their utmost to successfully resolve any problems at that point.
If, however, your problem cannot be resolved you may escalate to the Customer Service Manager mentioning your case reference number.
02
Escalate
The Customer Service Manager will review the complaint and any outcomes. If the Customer Service Manager is unable to resolve the issue to your satisfaction, you may escalate your concern to the Managing Director. they will aim to respond to you within 48 hours of the escalation.
03
Deadlock
The Directorial team will review the complaint and in the unlikely event that your complaint has not been resolved by us to your satisfaction within a period of eight weeks then your may request a deadlock letter. This will be provided to you within 3 working days of your deadlock request and after the 8 week period.
04
Ombudsman
Once a deadlock letter has been issues you may refer your complaint to the ombudsman service for independent consideration. The ombudsman will make an independent decision based entirely on the merits of the complaint and at no cost to the customer.
Raise a complaint by phoning 0345 561 0 561 or email complaints
