Music on Hold

Custom Music on Hold

Music on hold (MOH) is the playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.

VoiceHost allows users to upload audio files in .mp3 (MPEG layer three) format and with a maximum file size of 10MB.

Audio files are converted by VoiceHost in real-time in up to HD quality and ready for use via the portal typically within 10 minutes.

Custom Music on Hold

Uploading files

To upload a file to your account simply login to your control panel and select 'Music on Hold' from the main menu following by the selecting the 'Upload' button.

Problems with silent audio from custom MOH files

Whilst our systems will try to normalise and re-sample your audio files we have seen errors resulting in silent or reduced audio caused by the following:

  • VBR - Variable bit rate files (Resample the audio to a fixed bit rate (i.e 128kbps)
  • ID3 Tags - Metadata tags should be removed. (This can be done via file properties)
  • High-Frequencies (Audio recordings over the frequency range for some audio codecs will result in clipping as the file is downsampled i.e 44000 KHz / G.711 / ULaw / G.722 / OPUS)
  • Fluctuations in volume - Normalised files will have a reduced amplitude causing the file to sound quiet.  

It is important to understand that; by using this service any sound files uploaded to the network are neither examined nor moderated and that VoiceHost only permits the use of what the UK law considers to be legal and decent, and fall within the Terms and Conditions of the service.

All users should ensure that any copyrighted music as defined by the Copyright, Designs and Patents Act may require a licence from the Performing Rights Society (PRS) and Phonographic Performance Limited (PPL).

The default music on hold options available within your account is royalty free.


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