Receptionist Console


Monitor Phone Statuses - Improve Efficiency

The Receptionist Console is a web application that allows the monitoring of a telephones status. The VoiceHost receptionist console also allows for click-to-call and directory integration from a secure web application. You can group extensions into departments and interact and view any chosen extensions from a web browser.
receptionist console for VoiceHost hosted pbx voip platform
VoIP or SIP extensions can publish presence statuses and VoiceHost uses server-side monitoring:

  • Offline
  • Online
  • Ringing
  • Busy
  • DND (Do Not Disturb)

Hosted extensions (SIP endpoints) are added into the monitoring console via a drop-down list. Once added the extensions should be allocated a group (sales, support, accounts etc). The receptionist console will then show the user the presence status of every extension in real-time allowing for a complete overview of the accounts telephone status (those being monitored). This can aid efficiency and improve the callers experience.

Additional numbers can be associated and accessed via a contextual menu (hover and right-click) on the extension which allows a user to see that person is not available and to try a mobile or send a message.

 

 

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