Softphone Setup - VoiceHost Mobile Application

  • Login to your VoiceHost control panel and either add a seat or convert an existing seat. (You cannot currently use the same seat as a live handset)
  • If the Softphone Tab is greyed out then enable it under the 'User Manager' menu (requires administrator priviledges).
    1. Navigate to 'Softphone' and select 'enable' (See illustration below)
    2. Click 'Save' to confirm the changes (The control panel will show a QR code to use with the App and the device will auto setup)
    3. Download and launch the Softphone app using the badges at or search via the Apple and Google app stores.
    4. Launch the app on the smart phone or tablet and tap the QR code button to launch the QR reader.
    5. Point the phone or device camera at the QR code and the app will indicate that it has successfully read the QR code.

VoiceHost iOS and Android app

De-Provisioning / Removal
  1. Under the apps settings select 'Reset Application'
  2. Delete from Application the device

Softphone Specifications

iOS CompatibilityiOS 8.0 or above (Compatible with iPhone, iPad, and iPod touch)
Android CompatibilityGingerbread 2.3.3 or above
Ports443 TCP
24998 TCP
5061 TCP | TLS
Hosted SeatRequires dedicated seat/extension


Call Encryption - TLS/SRTP walkthrough
Embedded thumbnail for Call Encryption - TLS/SRTP walkthrough
Hosted Directory LDAP - Lightweight Directory Access Protocol
Embedded thumbnail for Hosted Directory LDAP - Lightweight Directory Access Protocol
Cloud PBX Explainer
Embedded thumbnail for Cloud PBX Explainer
Zoiper Softphone Configuration
Embedded thumbnail for Zoiper Softphone Configuration
Call Conferencing
Embedded thumbnail for Call Conferencing
Receptionist Console
Embedded thumbnail for Receptionist Console

Search Help Portal


Get in touch

VoiceHost Limited
Norfolk Tower
Surrey Street

0345 561 0 561 | 0800 2 545454

Connect With Us

Download the iOS App from the Apple App Store

Get the Android app from the Google Play store