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Time Profile

Time Profile

What is a Time Profile?

Time Conditions define a set of call routing rules based on time and date. A time profile has two call destinations, one if the time of the call matches the time group assigned, and another if there is no match.

Time profiles are often used to control how to route calls during business hours vs. outside business hours.

Bank Holiday Override

You can enable United Kingdom bank holidays for England and Wales, Scotland or Northern Ireland by selecting this option to override your Time Profile settings.

Time Profile Night Mode (Destination Override)

You can override a time profiles' active destination from a hosted extension by entering the following short code. This will send all calls to the inactive destination until the code is dialed again. This override status is shown via BLF

*1#NXX - Time Profile Night Mode