Customer Comments :
After getting a very last minute notification of closure from our old company and lots of due diligence in sourcing a replacement, Voicehost has stepped up and "smashed the bar", knowledgable, very very prompt, extremely helpful and most importantly, kept us honestly informed of every step during the changeover. I can't recommend them highly enough, the online dashboard experience is clear and straightforward and all in all, a pleasure to do business with - highly recommended.
This year, the team decided to use a VOIP provider called Voicehost. Using only a computer connected to the internet, this gives us a significant cost benefit over the line rental of a physical phone line. The IT Service Desk was refitted with gigabit Ethernet, networked desktop computers and IP phones. Voicehost allows users to pick a software-based softphone or a physical IP phone from a wide variety of choices and, based on testing carried out by the network administrators, X-Lite and the Linksys SPA921 was chosen. The installation of both software and hardware was smooth and all the information needed was provided by the support pages – it’s also nice to know that if they’re ever needed, the support team from Voicehost are fantastic too.
Using Voicehost, the team were able to make and receive calls as if using a standard telephone line - the only change being that the phones could be relied on, unlike our old lines! Throughout the launch, both staff in the ITSD and users calling in were impressed with Voicehost’s far-superior uptime and call quality. Right from the start, Voicehost has proved itself to be extremely reliable and versatile, handling several incoming calls and voicemails with ease.
One of the massive benefits of using Voicehost is the significant savings on outgoing call charges. Compared to standard lines, calls to landlines are much cheaper and calls to other Voicehost users are free. The saving from this leaves us with enough budget to actually use for new equipment!
We highly recommend Voicehost to our partners and clients and are looking to become a reseller in the future – we can't fault the product, service or attitude of VoiceHost and we look forward to working with them as our business grows.
I found your sales process ultra professional and the system was implemented within 24 hours of my initial call, all my equipment arrived set up and ready to plug and play.
Who would ever have thought that a corporate image IVR system could be so effortlessly implemented.
The support you provide is excellent, and you have walked us through any problems we have had and stuck with us until there was a resolution, always eager to go the extra mile. I have and will continue to recommend you to our client base, you’re a credit to your industry.
Thank you so much for all you help.
To carry out the campaign, the Development & Alumni Relations Office and ISA set up a call room equipped with computing facilities in the Aston Multimedia Interactive Research Suite (AMIRS). To enable the students to make telephone calls, each computer was installed with a Softphone; a specialist piece of software that converts the caller’s voice into information that can be sent over the internet. Voicehost allows users to choose a Softphone from a range of providers and, based on testing carried out by ISA, X-Lite 3.0 was chosen (see below). This is a popular choice offering an easy to use telephone which can also cater for both voice and video communications. Using X-Lite, the students were able to make calls in the same way as a standard telephone - the only difference being that their telephone was on their computer screen and in place of a handset they used a microphone and headset. Throughout the campaign, both students and staff in the Development & Alumni Relations Office were impressed with Voicehost.
Annual Fund Manager, Luke Taylor, said: “As it was a telephone campaign, it was crucial that the equipment we used was stable and able to work how we needed it. From start to finish Voicehost proved to be extremely reliable, helping us to successfully contact graduates across the world.” A key benefit of using Voicehost was the significant savings on call charges. Compared to standard telephones, calls to landlines are cheaper and calls to other PCs using Voicehost are free. This helped the University save approximately £2000 compared to last year’s campaign. In addition, Voicehost also offers enhanced security benefits compared to other Internet Telephony providers. ISA’s IT Security Officer, Arif Ahmed and AMIRS suite Operational Manager Andrew Wilson were in charge of setting up the software for the campaign.
Arif commented: “With so many calls to make it was important for ISA to ensure that the University’s network remained safe. Unlike some other Internet Telephony providers, Voicehost utilises SIP (Session Initiated Protocol), which has been adopted by the Voice over IP (VOIP) community as the protocol of choice and does not carry any of the security risks that are associated with other protocols like Peer to Peer (P2P).” On looking ahead to the next telephone campaign Luke Taylor added: “We were very pleased with our decision to use Voicehost and our confidence in the software has meant we will definitely be using it again in our future fundraising efforts.” Voicehost is ISA’s preferred provider of internet telephony and is available to all staff and students at the University. To use it simply register free at the Voicehost website (www.voicehost.co.uk) and download your Softphone.
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