Cloud VoIP Platform

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Blacklists and Whitelists

This feature allows you to create a list of telephone numbers that can be applied to either inbound calling or outbound calling.

Call Conferencing

Conferencing walkthrough

Call Groups

Call Group walkthrough

Call Quality - R-Factor and MOS

Measuring call quality with MOS and RFactor

Call Queues

Call Queue walkthrough

Call Recording

Call recording is an available feature via the VoiceHost portal

Call Records

Call records walkthrough

Dial Through - DISA

Dial Through or DISA (Direct Inward System Access) allows someone calling in from off-network to obtain access to the "internal" system dialtone and call out as if from one of the extensions attached to the system.

Fax to Email

Using a fax gateway, through the T.38 protocol. This is also called real-time faxing, i.e. the fax messages are sent and received at once, without having to wait and stored. It works, on the outside, like traditional faxing.

Frequently Asked Questions

The Top 40 most frequently asked questions and answers

IVR and auto-attendant

Interactive voice response (IVR) or Auto-attendant is a feature that allows callers to interact with the phone system through the use of button presses (DTMF tones) inputted via the phone keypad.

Music on Hold

Music on hold (MOH) is the playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. VoiceHost allows users to upload audio files in .mp3 (mpeg layer three) format and with a maximum file size of 10MB.

PCAP - SIP Fault finding with packet captures

What are Pcap files? How do I get them? What do they mean?

Telephone Preference Service - TPS and CTPS Checking

Checking numbers against the Telephone Preference Service and CTPS to either screen or block dialling out.

Time Profiles

Time Conditions define a set of call routing rules based on time and date.

Videos

Call Encryption - TLS/SRTP walkthrough
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Hosted Directory LDAP - Lightweight Directory Access Protocol
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Cloud PBX Explainer
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Zoiper Softphone Configuration
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Call Conferencing
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Receptionist Console
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Norfolk Tower
Surrey Street
Norwich
NR1 3PA

UK Freephone 0800 2 545454

International +44 1603904090

support [at] voicehost.co.uk

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