Compliance and Accreditation

Commitment to excellence

VoiceHost is committed to providing exceptional products and services along with knowledge that as we expand, the exceptional quality that our customers and partners expect from us remains.

Membership and accreditations are a great way for VoiceHost to show this commitment as we adhere to the various rules and regulations that each one demands promptly.


ITSPA - Internet Telephony Service Providers Assossiation

ITSPA aspires to represent the best in the VoIP industry and we are keen to ensure that consumers are aware that ITSPA members are reputable companies that can be trusted and that the industry strives for excellence both in service reliability and customer satisfaction. All full ITSPA members must abide by the ITSPA Code of Practice, which covers all relevant elements of OFCOM regulations. The Quality Mark is only available to members who have gone beyond the ITSPA Code of Practice and are committed to promoting industry best practices and can be duly recognised for their efforts. 

VoiceHost is a Quality Mark Approved ITSPA member.


RIPE NCC - European Internet Network Coordination Centre

RIPE is a membership organisation supporting the Internet through technical coordination. Its core function is as a Regional Internet Registry. Its also the secretariat for the RIPE community.

VoiceHost is a registered Autonomous System and Local Internet Registry (LIR) with the European Internet Network Coordination Centre.


MiFID (Markets in Financial Instruments Directive)

MiFID I and II applies to businesses/persons offering financial advice and mandates as compulsory rather than best practice previously, that all calls incurring financial advice and/or subsequent transactions should be recorded and stored for a prescribed period of up to 7 years. MiFID II grants clients the right to receive copies of records and as such integrity and provenance will become a prominent evidential factor in firm-client disputes. VoiceHost ensures file integrity. 

https://www.voicehost.co.uk/blog/call-recording-and-standards-compliance

https://www.fca.org.uk/markets/mifid-ii


ISPA - The Internet Services Providers’ Association

The Internet Services Providers’ Association (ISPA) is the UK’s Trade Association for providers of internet services. ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society. Promoting collaboration and constructive dialogue between its members and the wider internet community, ISPA is an all important driving force for the industry.


Ofcom - Office of communications

Ofcom is the UKs Independent regulator and competition authority for the UK communications industries. They regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

VoiceHost is a registered Communications Provider with Ofcom.


CCS - Crown Commercial Service Supplier

The Crown Commercial Service (CCS) works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.

VoiceHost is a Crown Commercial Service Supplier (CCS)


ICO - Information Commissioners Office

The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals and critically dealing with Nuisance Callers.

VoiceHost is regulated by the Information Commissioners Office for Data Protection.


GDPR - General Data Protection Regulation

GDPR provides a single set of rules handling the data of EU citizens. In relation to call recordings, the key elements are consent, responsibility and accountability. These can be boiled down to simply ensuring that people are aware of being recorded and that the recording/file access is controlled and secure. Consumers will have greater data rights than the current Data Protection Act such as the right to know the scope of personal data collection and rights to port data or be forgotten and all at no charge to the consumer. The role of the data controller to facilitate this with a clear data policy and concise processes is imperative to avoid financial penalties.

Please contact us for details on Data Protection Impact Assessments (DPIAs) and for further information and details for the data protection officer (DPA).


ISO - International Organisation for Standardisation

ISO has published more than 20500 International Standards and related documents, covering almost every industry, from technology to food safety, to agriculture and healthcare. ISO International Standards impact everyone, everywhere.

  • ISO 9001:2015 Quality Management Systems
  • ISO 27001:2013 Information Security Management (Currently In Progress)

PCI - PCI Security Standards Council

The PCI Security Standards Council touches the lives of hundreds of millions of people worldwide. A global organization, it maintains, evolves and promotes Payment Card Industry standards for the safety of cardholder data across the globe.

VoiceHost is currently ungoinging PCI-DSS Level 1 service provider assessment.


PSA - Phone-paid Services Authority

The Phone-paid Services Authority is the UK regulator for content, goods and services charged to a phone bill. Phone-paid services are the goods and services that you can buy by charging the cost of your phone bill or pre-pay account. They include directory enquiries, voting on TV talent shows, donating to charity by text or downloading apps on your mobile phone. They are referred to as premium rate services in law.

https://psauthority.org.uk/


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VoiceHost is a Linx Internet exchange member

The Internet Telephony Providers Assosiation

VoiceHost is regional winner in the Deloitte UK Fast50 and EMEA Fast500

VoiceHost is a Crown Commercial Service Supplier for G-Cluod 8

Get in touch

VoiceHost Limited
Norfolk Tower
Surrey Street
Norwich
NR1 3PA

0345 561 0 561 | 0800 2 545454

support@voicehost.co.uk

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