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Compliance and Accreditation

Compliance and Accreditation

ISO has published more than 20500 International Standards and related documents, covering almost every industry, from technology to food safety, to agriculture and healthcare. ISO International Standards impact everyone, everywhere.

ISO 9001:2015 Quality Management Systems

ISO 27001:2013 Information Security Management (Currently In Progress)

RIPE is a membership organisation supporting the Internet through technical coordination. Its core function is as a Regional Internet Registry. Its also the secretariat for the RIPE community.

VoiceHost is a registered Autonomous System and Local Internet Registry (LIR) with the European Internet Network Coordination Centre.

ITSPA aspires to represent the best in the VoIP industry and we are keen to ensure that consumers are aware that ITSPA members are reputable companies that can be trusted and that the industry strives for excellence both in service reliability and customer satisfaction. All full ITSPA members must abide by the ITSPA Code of Practice, which covers all relevant elements of OFCOM regulations. The Quality Mark is only available to members who have gone beyond the ITSPA Code of Practice and are committed to promoting industry best practices and can be duly recognised for their efforts.

MiFID I and II apply to businesses/persons offering financial advice and mandates as compulsory rather than best practice previously, that all calls incurring financial advice and/or subsequent transactions should be recorded and stored for a prescribed period of up to 7 years. MiFID II grants clients the right to receive copies of records and as such integrity and provenance will become a prominent evidential factor in firm-client disputes. VoiceHost ensures file integrity.

https://www.voicehost.co.uk/blog/call-recording-and-standards-compliance

https://www.fca.org.uk/markets/mifid-ii

VoiceHost offers MiFIDII compliant call recording services.

GDPR provides a single set of rules for handling the data of EU citizens. In relation to call recordings, the key elements are consent, responsibility and accountability. These can be boiled down to simply ensuring that people are aware of being recorded and that the recording/file access is controlled and secure. Consumers will have greater data rights than the current Data Protection Act such as the right to know the scope of personal data collection and rights to port data or be forgotten and all at no charge to the consumer. The role of the data controller to facilitate this with a clear data policy and concise processes is imperative to avoid financial penalties. Please contact us for details on Data Protection Impact Assessments (DPIAs) and for further information and details for the data protection officer (DPA).

VoiceHost is GDPR Compliant.

TPS and CTPS Compliant call Screening checks your outbound calls against the TPS (Telephone Preference Service) and CTPS (Company Telephone Preference Service) databases allowing you to ensure you are compliant in not calling those listed.

VoiceHost offers Telephone Preference Service compliant checks (TPS and CTPS).

The PCI Security Standards Council touches the lives of hundreds of millions of people worldwide. A global organization, it maintains, evolves and promotes Payment Card Industry standards for the safety of cardholder data across the globe.

PCI-DSS Start-Stop Call Recording Compliance requires those that are processing card transactions not to record the CV2 code from the rear of a bank card as a minimum

VoiceHost can provide you with compliant compensating controls to help negate the recording sensitive data.

The Internet Services Providers’ Association (ISPA) is the UK’s Trade Association for providers of internet services. ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society. Promoting collaboration and constructive dialogue between its members and the wider internet community, ISPA is an all-important driving force for the industry.

VoiceHost is an ISPA member.

Ofcom is the UK's Independent regulator and competition authority for the UK communications industries. They regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

VoiceHost is a registered Communications Provider with Ofcom.

The Crown Commercial Service (CCS) works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.

VoiceHost is a Crown Commercial Service Supplier (CCS)

Data Protection Registration Number: Z149855X

VoiceHost is registered with with ICO