Interactive Voice Response (IVR) is simply the automation of call routing from basic inputs such as keypad tones (DTMF) or speech. IVRs are a vital addition to your call handling capabilities.
If implemented intelligently, IVRs can strengthen your customer care and save you money by improving workflows.
The EU General Data Protection Regulation (“GDPR”) is European legislation that has been designed to try and harmonise data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organisations across the EU approach data privacy.
The GDPR comes into force on 25 May 2018 and introduces an enhanced EU-wide data protection regime that will have a direct effect on member states and any companies established outside the EU who wish to trade with and within the EU.
IP telephony (Internet Protocol telephony) is a general term used to describe voice and fax using the Internet Protocol. It's used interchangeably with the other mainstream telecoms acronyms VoIP and UC. This form of digital communication is much more efficient and resilient than SS7. The PSTN (The aggregate of telecommunications networks) is moving to digital IP based technologies and by 2025 the PSTN with the United Kingdom should be completely IP based.[1]
Congratulations to Thomas Holyfield and Joe Mew for achieving the top two grades in the Mikrotik Certified Network Associate (MTCNA) course back in September 2016 and have now completed Mikrotik Certified Routing Engineer (MTCRE) and MikroTik Certified Traffic Control Engineer (MTCTCE) training.
Call recording has many benefits but businesses must be aware of the legislation to navigate in order to ensure compliance with the law.
The core benefits of call recording are:
VoIP stands for Voice over Internet Protocol. This means using an internet data connection to make calls, rather than the PSTN (public switched telephone network).
People are attracted to VoIP for many reasons, some of which are listed below:
PLEASE NOTE: In January 2019 the maximum amount claimed for a business voucher was reduced from £3,000 to £2,500 to make sure that the scheme reaches even more people with full fibre connectivity.
One of the most prevalent trends in agile communications is applications delivered via smart phones. It doesn't matter if it's a company asset or Bring Your Own Device (BYOD), research shows that productivity flourishes.
For telecommuters or home workers, allowing access to business communication tools such as voice, video and instant messaging; allows employees to feel connected.
The prevalence of mobile devices in the world serves as a precursor to their use in business.
VoiceHost has worked with Snom Technology IP telephones for almost 10 years and this represents a significant commitment to working together with Snom in integrating its range seamlessly with its hosted PBX platform.
Crediting Snom with innovation, maturity and simplicity has been key to the success of the partnership.