5day

5DAY Driving School, a prominent player in the driver training industry, has expanded its reach far beyond Norfolk, with over 17 branch locations in key cities like Bristol, London, and Manchester. Seeking to optimize their communication infrastructure, they turned to VoiceHost, a leading telephony platform, to streamline their operations and enhance customer service.

Challenges:

Prior to adopting VoiceHost's hosted PBX solution, 5DAY faced several communication challenges. These included the need to efficiently route calls to instructors without disclosing their personal mobile numbers to customers. Additionally, they sought a solution that would enable them to maintain a professional image by presenting their main company number when making outbound calls.

Solution:

VoiceHost's hosted PBX solution provided the perfect answer to 5DAY's communication needs. By leveraging VoiceHost's telephony platform, calls could be seamlessly routed to instructors, eliminating the need to share personal contact details with customers. Furthermore, the solution allowed 5DAY to present their main company number on outbound calls, reinforcing their professional image and brand identity.

Implementation:

VoiceHost not only provided 5DAY with hosted PBX services but also supported each branch with essential communication tools. This included broadband services, VoIP handsets, and mobile apps for instructors, ensuring seamless connectivity across all locations.

Benefits:

The adoption of VoiceHost's hosted PBX solution brought about a multitude of benefits for 5DAY Driving School:

Enhanced Professionalism: By presenting a unified company number on outbound calls, 5DAY projected a professional image to customers, instilling trust and credibility.

Improved Efficiency: With calls efficiently routed to instructors without divulging personal contact details, instructors could focus on delivering exceptional service without interruptions.

Cost Savings: VoiceHost's hosted PBX solution not only offered cost-effective communication services but also eliminated the need for traditional phone lines, resulting in significant savings for 5DAY.

Increased Productivity: The streamlined communication facilitated by VoiceHost's platform enabled 5DAY to work more productively and efficiently across their dispersed branch locations.

Testimonial:

"We are incredibly pleased with the telephone services and equipment provided by VoiceHost. Initially skeptical about VoIP, we were convinced by the cost savings and, more importantly, the efficiency gains it offered. VoiceHost's solution has enabled us to work seamlessly across our various offices, and their exceptional backup support has been invaluable. Without their guidance, we would have been lost in this new but essential technology." - Richard, 5DAY

Conclusion:

By embracing VoiceHost's hosted PBX solution, 5DAY Driving School has revolutionized its communication infrastructure, enhancing professionalism, efficiency, and customer service. With a unified telephony platform in place, 5DAY is well-equipped to meet the evolving needs of its expanding business while maintaining its commitment to excellence in driver training.