Nuisance Calls

Are you receiving unwanted calls?

VoiceHost has millions of telephone numbers built across its network and takes a very dim view on nuisance calls.
Whether a VoiceHost customer or not, if you have received unwanted calls and have reason to believe that the calls are connected to VoiceHost then please action the following.

VoiceHost is not calling you!

As a Communications Provider, we do unfortunately receive complaints that we are making nuisance calls. This is facilitated by the misinformation of looking up who the 'Range-Holder' is for a given telephone number. VoiceHost is almost certainly not calling you and rather a website has told you that the number belongs to VoiceHost, meaning it is part of a block allocated to VoiceHost from Ofcom, the regulator.

If one of our customers has been genuinely allocated a questionable number then we will, of course, look to take action. This does not detract from reporting the call as suggested above.

From 1st October 2018 Telecommunications companies can trace calls through originating networks via the Network ID for a call.

VoiceHost will not provide details of calls or customers under any circumstances, unless requested to do so by lawful process and the relevant authority.

What happens next?

Following your complaint, your telecommunications provider, Police and/or ICO etc have established industry procedures and will usually get in touch with the range-holder and investigate. If we’re the range-holder and the call is genuinely from someone on our network we will take action but in the majority of cases the caller ID of the call has been falsified and the calls did not originate with one of our customers. Although VoiceHost is not an investigatory, regulatory or enforcement entity, please feel free to inform us with specific details of your concerns as we may be able to assist.

The Range Holder is the company to which Ofcom assigned telephone numbers to and telephone numbers must fall into one of the four categories below:

  • Numbers where VoiceHost IS the range holder and the numbers are active on the VoiceHost network.
  • Numbers where VoiceHost IS NOT the range holder but the numbers are ported to the VoiceHost network (from BT, Virgin, Sky etc..)
  • Numbers where VoiceHost IS the range holder but the numbers are ported away to another network (BT, Virgin, Sky etc..)
  • Numbers where VoiceHost IS the range holder but the numbers are not in service (not allocated to a customer).
How does VoiceHost protects its customers from unwanted calls?
  • If you are a VoiceHost customer and you are receiving Nuisance calls then you can protect yourself by logging into your control panel and enabling a Blacklist to screen inbound calls.
  • If the calls are during the night then a 'Time Profile' may help by rejecting calls through the night.
  • If the number is 'Anonymous' then enabling the 'Reject Anonymous Calls' feature may also help.
  • Screening calls for malformed or obviously spoofed Presentation Numbers.
Comms Council UK is a membership-led organisation that both represents and supports telecommunications companies that provide services to business and residential customers in the UK.
Protect the Internet. Mutually Agreed Norms for Routing Security (MANRS) is a global initiative that helps reduce the most common routing threats
ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.
RIPE NCC is the regional Internet registry for Europe, the Middle East and parts of Central Asia