Nuisance Calls

Dealing with Nuisance Calls

VoiceHost has millions of telephone numbers built across its network and takes a very dim view on nusiance calls.
Whether a VoiceHost customer or not, if you have received unwanted calls and have reason to believe that the calls are connected to VoiceHost then please action the following.

  1. If you have been the victim of a fraudulant call you should report it to Action Fraud who will issue you with a police crime reference number and investigate further.
  2. If you feel the calls are threatening or harassing in nature you should report it to your local police force by calling the non-emergency number: 101
  3. If the call or Fax is unwanted marketing, you can opt out of them using the Telephone Preference Service (TPS). If you’ve already registered with the TPS and are still receiving calls you can complain to them and they will escalate the breach to the Information Commissioners Office who have the power to fine the perpetrator.
  4. Abandoned or silent calls should be reported to Ofcom.

VoiceHost will not provide details of calls or customers under any circumstances, unless requested to do so by lawful process and the relevant authority.

Following your complaint, your telcommunications provider, Police and/or ICO etc have established industry procedures and will usually get in touch with the range-holder and investigate. If we’re the range-holder and the call is genuinely from someone on our network we will take action but in the majority of cases the caller ID of the call has been falsified and the calls did not originate with one of our customers. Although VoiceHost is not an investigatory, regulatory or enforcement entity, please feel free to inform us with specific details of your concerns as we may be able to assist.

The Range Holder is the company to which Ofcom assigned telephone numbers to and telephone numbers must fall into one of the four catagories below:

  1. Numbers where VoiceHost IS the range holder and the numbers are active on the VoiceHost network.
  2. Numbers where VoiceHost IS NOT the range holder but the numbers are ported to the VoiceHost network (from BT, Virgin, Sky etc..)
  3. Numbers where VoiceHost IS the range holder but the numbers are ported away to another network (BT, Virgin, Sky etc..)
  4. Numbers where VoiceHost IS the range holder but the numbers are not in service (not allocated to a customer).

How can VoiceHost help protect you from Nuisance Callers:

- Watch the Call Screening Tutorial


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Norfolk Tower
Surrey Street
Norwich
NR1 3PA

0345 561 0 561 | 0800 2 545454

support@voicehost.co.uk

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