Knowledge Base

Platform How-to

Guides on using the features of our products and services

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Billing and Accounts

Information on general accounts billing

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Number Porting

Information specific to number portability

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Broadband

Additional Policies and conditions that apply to products and services.

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2n Helios Verso IP Door Entry Configuration for SIP

The 2N IP Verso is a security intercom that is

3CX - SIP Trunk Guide 3CX - SIP Trunk Guide
Asterisk PBX SIP Trunk Configuration

Our service is 100% compatible with Asterisk us

Avaya IP Office SIP trunk guide How to setup Avaya IP Office for use with SIP trunking
BLF or Busy Lamp Field What are Busy Lamp Fields or BLFs and how do i configure them?
Broadband Connection Fault Checklist Initial Broadband fault checks for VoiceHost ADSL and FTTC connections
Broadband Network General Settings Broadband - General configuration settings for the VoiceHost Broadband Network
CDR Access via FTP - How it works

CDRs and Services files are available to our wh

Compatible Router List & General Router Configuration Routers are typically the source of network issues related to the implementation of both our SIP trunks and our Cloud Platform.
Draytek Router VoIP Configuration How to configure Draytek 27xx and 28xx series routers for VoIP.
Dropped Calls - Why do they happen? What causes dropped telephone calls and what can I do to address the causes.
Dropped Calls - Why do they happen? What causes dropped telephone calls and what can I do to address the causes.
Gigaset N300IP - N510IP - GO DECT Base station Configuration Setting up the Gigaset N300IP, N510IP and GO DECT base stations (handsets are simply paired to the base station)
Hosted Platform Short Codes Hosted Platform Short Codes
Hosted Telephony - Platform Browser Extensions A browser extension which converts telephone numbers into clickable links to call using the VoiceHost desktop softphone application
MITEL IP PBX SIP Trunk configuration MITEL PBX Interop guide for use with VoiceHost SIP Trunks
NEC IP PBX Configuration Guide (SV8100/SL1100/SL1000) Use the specific configuration guide below as an example to configure an SV8100 or SL11100/SL1000 PBX for connection to the service described above via SIP trunks.
Number Porting - Complete Handbook Everything about telephone number porting into and out of the VoiceHost network
Panasonic NCP PBX - SIP Trunk Configuration Guide How to configure SIP trunking on a Panasonic NCP PBX with the VoiceHost Platform.
Panasonic PBX NS1000 SIP Trunk Setup Setup Reference guide for Panasonic NS1000 version 3.1 “Voicehost” SIP Trunks

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Comms Council UK is a membership-led organisation that both represents and supports telecommunications companies that provide services to business and residential customers in the UK.
Protect the Internet. Mutually Agreed Norms for Routing Security (MANRS) is a global initiative that helps reduce the most common routing threats
ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.
RIPE NCC is the regional Internet registry for Europe, the Middle East and parts of Central Asia