Provisioning and Compatible Hosted PBX Handsets

  • Knowledge Base
What is VoIP Phone Provisioning?

Most phones that are SIP compatible can work to some level with our system. However, if a phone cannot be provisioned with our service then we can only assist in a limited role in their configuration for any deployment and cannot accept any liability for any problems arising from their use. We take no responsibility for externally sourced hardware via third-party suppliers and cannot guarantee successful deployment and continued usage with the VoiceHost platform.

Provisioning is a FREE service for all SIP phones purchased from our VoIP store: https://store.voicehost.co.uk

How to auto-provision to the platform: 
To auto-provision a device onto the VoiceHost Hosted PBX simply login to your account and select 'provisioning' from the menu and follow the simple instructions.

Auto-provisionable phones purchased from the VoiceHost VoIP Store already have this information pre-populated.

VoiceHost can Auto-Provision the following handsets:
Snom
Cisco | Linksys
Yealink
Polycom
Grandstream
Gigaset
Panasonic
Fanvil
300PAP2TT19PSoundPoint IP300GXV3240Gigaset N510 IP ProKX-UT123 
320SPA112T20PSoundPoint IP301GXV3275Gigaset N300 IP ProKX-UT133 
360SPA122T21PSoundPoint IP320GXP2130 KX-TGP500 
370SPA301T22PSoundPoint IP321GXP2140   
710SPA303T23GSoundPoint IP330GXP2160   
720SPA501GT26PSoundPoint IP331GXP2170   
760SPA502GT28PSoundPoint IP335GAC2500   
820SPA504GT32GSoundPoint IP430GXP1610   
821SPA508GT38GSoundPoint IP450GXP1620   
870SPA509GT40PSoundPoint IP500GXP1625   
D120SPA512GT41PNSoundPoint IP501GXP1628   
D305SPA514GT42GNSoundPoint IP550GXP1630   
D310SPA525GT46GNSoundPoint IP560HT802   
D315SPA525G2T48GNSoundPoint IP650GVC3203   
D345SPA-921W52PVVX201    
D710SPA-922VP530VVX310    
D712SPA-941CP860VVX400    
D715SPA-942 VVX500    
D725SPA-962 VVX600    
D765SPA-2102      
D785CP 7811      
M9 CP 7821      
Meeting PointCP 8841      
M700CP 8851      
VISIONCP 8861      

VoiceHost pre-configuration available (Recommended):

  1. All Gigaset desk phones excluding the Maxwell
  2. Gigaset IP DECT Bases
  3. Gigaset N720IP multi-cell DECT
  4. Zoiper Softphone for Windows PC, Macintosh OSX, iOS, Android.

Phones that are Manually configurable but cannot be provisioned (Not recommended):

  1. Snom m3
  2. Aastra 67xxi and 5xi (needs latest firmware to operate correctly and fix an IP address limitation bug within the web configuration)
  3. Mitel 5330
  4. Any other SIP compatible device or Softphone
  5. Counterpath X-Lite or Counterpath Bria
  6. Media5 fone
  7. Eyebeam (end-of-life)

Other Devices (Non-Standard Phones):

  1. ProTalk - Door Entry SIP devices (needs IP address of registrar/proxy to operate correctly) - (Door Entry/Access Control)
  2. Paxton Access Net2Entry (IPv6 and IPv4 SIP stack as stand-alone or as a Paxton Net2 system) (Door Entry/Access Control)
  3. 2n Helios Modular Door Entry SIP devices (Door Entry/Access Control)
  4. Algo (SIP Alerter/Strobe)

CISCO & LINKSYS SPA PROVISIONING

This URL goes in the web configuration of the phone (menu button -> option 9 -> current IP will give you the current IP address of the phone, pop this into a web browser's address bar to load the web configuration of the phone).

Navigate to Admin Login -> Advanced -> Provisioning tab and locate the section called "Profile Rule".

Remove any existing entries in this text box, and input the URL above, if you copy and paste it be careful not to have any trailing spaces.

Above the Profile Rule section, there are Resync Delay values and a Resync Periodic value, change these to 1 second (our script will re-write these with correct values), click Submit All Changes, and the phone will restart. Changing the values makes the phone immediately talk to our provisioning service, rather than waiting for 10-20 minutes, to fetch the settings.

The phone should then communicate immediately with our provisioning service, it may go through a series of firmware updates, when completed it should be ready for use.

SNOM PROVISIONING

Navigate via the phone HTTP login to Advanced -> Update -> Setting URL in the web configuration:

Set "Subscribe Config" to "yes", save and reboot the phone, this should then communicate immediately with our provisioning service to take the settings required.

Note: this only works on version 7 firmware or later, previous versions must have their firmware upgraded to minimum version 7.3.30

YEALINK PROVISIONING

On the Phone: Press OK, make a note of the IP address of the phone.

From a Computer connected to the same network: Open an internet Browser Put the IP address into the address bar. It will now ask for you phones username and password, enter it here. On the main menu click Upgrade. Now click Advanced. Copy the URL into Provisioning Server; Now click confirm.

Note: only works on major version 70 or later, previous versions must have their firmware upgraded to minimum version 70.23.6

PANASONIC PROVISIONING

Note: basic support only, i.e. seat details and SIP settings for connectivity

GRANDSTREAM PROVISIONING

Note: basic support only, i.e. seat details and SIP settings for connectivity

POLYCOM PROVISIONING

Note: basic support only, i.e. seat details and SIP settings for connectivity

GIGASET PROVISIONING

Note: basic support only, i.e. seat details and SIP settings for connectivity

FANVIL PROVISIONING

Note: basic support only, i.e. seat details and SIP settings for connectivity