Knowledge Base

Platform How-to

Guides on using the features of our products and services

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Billing and Accounts

Information on general accounts billing

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Number Porting

Information specific to number portability

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Broadband

Additional Policies and conditions that apply to products and services.

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Paxton Access Net2Entry Paxton Access Net2Entry SIP Door Controller Configuration
PCAP - SIP Fault finding with packet captures What are Pcap files? How do I get them? What do they mean?
PfSense VoIP Configuration How to configure pfSense firewall for VoIP
Provisioning and Compatible Hosted PBX Handsets List of SIP compatible handsets that can be provisioned to work at some level with our platform.
Samsung OfficeSERV - SIP Trunk Configuration Guide Samsung OfficeSERV PBX configuration guide for the Voicehost Platform
SIP ALG and why it should be disabled on most routers SIP ALG and why it should be disabled on most routers
SIP Error Codes & SIP Trunk Troubleshooting A list of SIP codes and their respective explanations and with some general cause and fix options.
Telephone Number Presentation or Spoofing A presentation number is a number nominated or provided by the caller that can identify that caller or be used to make a return or subsequent call.
Tesco Internet Phone Siemens DP450 Unlocking Guide to unlocking your Tesco DP450 IP Phone and use with VoiceHost.co.uk
Yeastar S-Series IP-PBX SIP Trunk configuration How to configure SIP Trunking with the Yeastar S-Series IP-PBX
Zoiper Softphone Configuration Zoiper setup for the following environments: Android, iOS (Apple IPhone & iPAD), Windows Phone, Windows (7, 8, 10 and Server family) Linux, Mac, Browser)

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Comms Council UK is a membership-led organisation that both represents and supports telecommunications companies that provide services to business and residential customers in the UK.
Protect the Internet. Mutually Agreed Norms for Routing Security (MANRS) is a global initiative that helps reduce the most common routing threats
ISPA brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.
RIPE NCC is the regional Internet registry for Europe, the Middle East and parts of Central Asia