VoiceHost are proud to announce our newest integration with iCharge Enterprise and iLink, powered by TigerTMS — bringing seamless and affordable communication to the modern hotelier.
This integration provides connectivity to over one hundred Property Management Systems (PMS), allowing hotels to automate guest communication, streamline operations, and enhance the overall guest experience — all through the reliability of the VoiceHost network.
As VoiceHost continues to build out a resilient, high-performance broadband network, we believe that variety and redundancy are essential to great connectivity. That’s why we’re pleased to announce our support for a range of ALT nets (alternative full-fibre networks) — including CityFibre, ITS, Trooli, and Freedom Fibre — which now complement our trusted BT/Openreach solutions.
At VoiceHost, your security and peace of mind are our top priorities. That’s why we’re now introducing enhanced KYC measures—valid ID verification, a matching selfie, and a utility bill to confirm your address. Here’s what that means for you and why it matters:
If you're a business planning a new broadband service or switch, Openreach is updating how installations are handled for services like SOGEA and FTTP. These changes come into effect on 1 June 2025.
Ofcom's 2025 CLI Rules: How They Impact UK Businesses with International Users
From January 29, 2025, Ofcom is introducing stricter Calling Line Identification (CLI) rules to combat spoofing and fraudulent calls. These new requirements affect how UK telephone numbers are presented, particularly for calls originating from outside the UK. If your UK-registered business has users or offices abroad, understanding and complying with these rules is essential.
One Touch Switching is essentially a messaging system, established by Ofcom but built by industry. It aims to streamline the process of changing broadband or home phone providers. With this system, customers only need to contact their new provider, who will manage the entire switch, including coordination with the old provider.
CRM telephony integration, particularly through features like screen popping and click-to-call, revolutionizes the way businesses handle customer interactions. What are the benefits of CRM telephony integration? Lets explore how these powerful tools can enhance productivity and customer satisfaction as In today’s fast-paced business environment, efficiency and seamless communication is paramount.
The Telephone Preference Service (TPS) is a list of consumers (including Sole Traders and Partnerships, except in Scotland) who have registered their wish not to receive unsolicited direct marketing calls. The Compant Telephone Preference Service (CTPS) is an extension of this to businesses.
It is a legal requirement that companies do not make such calls to numbers registered on the TPS. Companies who are reported to the TPS for breach of the above regulation are included in a monthly report sent to the Information Commissioners Office (ICO) the body responsible for enforcement.
The TPS service checks the TPS register each time a telephone number is dialled and can be enabled on any Hosted PBX seat or SIP Trunk.
If the telephone number appears on the register the caller is notified and depending on the selected option below, can at their discretion, choose to continue their call.
You can enable either TPS (residential database) or CTPS (Businesses Database) or BOTH!
TPS/CTPS Status | Outcome |
| TPS/CTPS Checked | The number called was checked against one or both databases and was not found |
| TPS/CTPS Blocked | The number called was checked against one or both databases and was found. The call was blocked and did not progress. |
| TPS/CTPS Overridden | The number called was checked against one or both databases and was found. The caller chose to progress the call. |
| NOTE: If you elect to check both the consumer and business databases this will be charged as two checks per call | |